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General terms and conditions

Enterprise data



Schotelstraat 9, 3290 Diest

[email protected]
+32 13 33 48 93


BE 0448.401.009

RPR Leuven



Article 1: General provisions

The e-commerce website of V&M, a BVBA with its registered office at Schotelstraat 9 3290 Diest, VAT BE 0448.401.009, RPR Leuven, (hereinafter 'V&M') offers its customers the opportunity to purchase products from its online store online.

These General Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the […] web shop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by […].

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other taxes or taxes that are obligatory to be borne by the Customer.


The costs for delivery in Belgium depend on the chosen shipping method and the total weight of the order. If you choose to ship to a specific address, the shipping costs are € 6 per order if the total order weighs less than 5kg. If the order weighs more than 5kg, the shipping costs for a home delivery amount to € 7. If you choose to send the order to a collection point, the shipping costs are € 5 per order if the total order weighs less than 5kg. If the order weighs more than 5kg, the shipping costs are € 6 for shipping to a collection point. The costs for shipping are stated when ordering before the order is placed definitively. The order can then still be waived.

The shipping costs can also be found per country:

The Netherlands € 6 - Luxembourg € 6 - France € 12.50 - Germany € 10 - United Kingdom € 22 - rest EU € 31.50


The price indication refers only to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.


Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind V&M. With regard to the correctness and completeness of the information provided, V&M is only bound to a means obligation. Under no circumstances is V&M liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance.

The offer is valid as long as stocks last and can be adjusted or withdrawn by V&M at any time. V&M cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.


Article 4: Online purchases


The agreement is concluded, subject to the provisions of paragraph 3, at the moment the customer accepts the offer and meets the corresponding conditions.
If the customer has accepted the offer electronically, V&M will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by V&M, the customer can terminate the agreement.
If the agreement is concluded electronically, V&M will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a safe web environment. If the customer can pay electronically, V&M will take appropriate security measures.
V&M can inform itself within legal frameworks - whether the customer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, V&M has good reasons not to enter into the agreement, it is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.
V&M will send the following information, in writing or in such a way that it can be stored by the customer in an accessible manner on a durable medium, upon delivery of the product, service or digital content to the customer:
the visiting address of the V&M branch where the customer can go with complaints;
the conditions under which and the manner in which the customer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and existing after-sales service;
the price including all taxes on the product, service or digital content; insofar as applicable the delivery costs; and the method of payment, delivery or implementation of the distance contract;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;
if the customer has a right of withdrawal, the model withdrawal form.
In the event of an extended transaction, the provision in the previous paragraph only applies to the first delivery.



The Customer can choose between the following payment methods

via credit card
via bank card
by bank transfer to account number BE29 3300 6611 6264
via Ideal
via KBC online
via Belfius online

V&M is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.


Article 5: Delivery and implementation of the agreement


Delivery is currently only possible in the following countries: Belgium, the Netherlands and Luxembourg.


The delivery of the ordered item takes place in Belgium either at the address specified by the customer, by collection from a postal point or post office or by collection from a Bpack 24/7 parcel machine. Delivery in other countries is done either at the address specified by the customer or at the chosen post office or postal point. The chosen delivery option influences the delivery term.


The shipping costs per se for delivery in Belgium (Monday to Friday) and the Netherlands. Higher under point 2, an overview of the shipping costs to other countries and in Belgium on Saturday is given.


When the customer chooses to ship to a Bpack 24/7 address, post office, postal point or parcel machine, an e-mail is sent when the delivery is given with bpost. The customer can follow the shipment via the bpost e-tracker via the link with tracking number stated therein. The customer who chooses to deliver to a post office, postal point or parcel machine will receive an e-mail or text message as soon as the shipment has arrived at the chosen collection point.


The delivery period only starts after receipt of payment, even if payment is made by bank transfer. We strive for the shortest possible delivery time. The delivery period is a minimum of 1 working day and a maximum of 30 days after receipt of payment for delivery in Belgium and the Netherlands, and a minimum of 2 working days and a maximum of 30 days in other countries.

The seller is not liable for any delay or failure to deliver due to the fault of the carrier.


Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer to V&M without delay.


The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already transfers to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by V&M.


Article 6: Retention of title

The delivered items remain the exclusive property of V&M until the moment of full payment by the Customer.

If necessary, the Customer undertakes to inform third parties of V&M's retention of title, for example to anyone who would seize articles that have not yet been paid in full.


Article 7: Right of withdrawal


The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from V&M.


The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.


The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the good. ";


In order to exercise the right of withdrawal, the Customer must inform V&M, Schotelstraat 9 3290 Diest +32 13 33 48 93 [email protected], by an unambiguous statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.


To comply with the withdrawal period, the Customer must send his notice of his exercise of the right of withdrawal before the withdrawal period has expired.


The Customer must return or hand over the goods to V&M, Schotelstraat 9 3290 Diest, without delay, but in any event no later than 14 calendar days after the day on which he communicated his decision to withdraw from the contract to V&M.


The direct costs of returning the goods are for the account of the Customer.

If the returned product is in any way diminished in value, V&M reserves the right to hold the Customer liable and to claim damages for any depreciation of the goods resulting from the use of the goods by the Customer goes beyond what is necessary to determine the nature, characteristics and operation of the goods.


Only items that are in the original packaging, along with all accessories, instructions for use, original price tag or seal tag and invoice or proof of purchase can be taken back.


If the Customer revokes the agreement, V&M will refund all payments received from the Customer up to that time, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after V&M has been informed of the Customer's decision to cancel the agreement. revoke. For sales contracts, V&M can wait with the refund until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever comes first.


Any additional costs resulting from the choice of the Customer for a method of delivery other than the cheapest standard delivery offered by V&M will not be refunded.


V&M reimburses the Customer with the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such a refund.


If the right of withdrawal does not apply, state why based on the following categories:


The Customer cannot exercise the right of withdrawal for:


the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
the delivery of goods which, by their nature, are irrevocably mixed with other products;


Article 8: Warranty


Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights.


To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact V&M Customer Service and return the item to V&M at his expense.

If a defect is found, the Customer must inform V&M as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its discovery. Afterwards, any right to repair or replacement lapses.


The legal warranty never applies to defects arising from accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to follow the instructions for use or manual, modifications or changes to the item, violently use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Client proves otherwise.


Article 9: Customer service

The V&M customer service can be reached by phone +32 13 33 48 93, by email at [email protected] or by post at the following address Schotelstraat 9, 3290 Diest. Any complaints can be directed to this. [If applicable: unsubscribe the company's complaint handling policy here]


Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights that V&M has, the Client owes an interest of 10% per year on the unpaid amount in the event of late or non-payment from the date of the default by law and without reminder. In addition, the Customer is legally and without reminder owing a fixed compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, V&M reserves the right to take back unpaid or fully paid items.


Article 11: Privacy


The person responsible for the processing, V&M respects the Belgian law of 8 December 1992 regarding the protection of private life in the processing of personal data.


The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, internal advertising and / or marketing purposes.


You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge via a written, dated and signed request to V&M, Schotelstraat 9 3290 Diest, [email protected]. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.


In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact V&M, Schotelstraat 9 3290 Diest, [email protected]].


We treat your data as confidential information and will not pass it on, rent it or sell it to third parties.

The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so V&M has no access to your password.

V&M keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent.


If you have any questions about this privacy statement, please contact us +32 13 33 48 93 or [email protected].


Article 12: Use of cookies


During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify one machine.


Our webshop uses two types of cookies: technical and tracing cookies. Technical cookies are necessary for the proper functioning of our websites. Tracing cookies are used by us to gain insight into the behavior of visitors to our site. When we can properly map this behavior, it is possible to further optimize our website. You will ultimately reap the benefits!

V&M uses the following tracing cookies:

Google Analytics is software that provides insight into website traffic to our website. Google Analytics provides a clear picture of, among other things, the visitor flows, how visitors have found us and gives us information about the number of page views.


You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.


By using our website, you agree to our use of cookies.


Article 13: Affect of validity - non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by V&M to enforce any of the rights listed in these Terms, or to exercise any of these rights, shall never be construed as a waiver of such provision and will never affect the validity of those rights.


Article 14: Change of conditions

These Conditions are supplemented by other conditions that are explicitly referred to, and the general terms and conditions of sale of [...]. In the event of contradiction, the present Conditions prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.


Article 16: Applicable law - Competent court


Belgian law applies, with the exception of the provisions of private international law on applicable law and with the exception of the Vienna Convention on international sales contracts for movable property. Unless the Customer is a consumer, in the event of any disputes, only the courts of the district of Leuven have jurisdiction.

Modelformulier Herroeping